Onboarding Guides
- Why does a worker have two entries on a roster?
- What does it mean if a worker is not on a roster?
- Can a worker be set up as an LLC?
- What is an Org passcode and how do I set up one?
- How do I use groups?
- What does the status mean on the Roster?
Worker Access (Pay Admin)
- How is the onboarding link delivered to a worker?
- How do roster files get imported?
- How do I create a worker account for Branch Direct?
- Why am I receiving an error creating an account for a worker?
- How do I find an onboarding link?
- How do I change a worker’s ID?
Minor Accounts
Branch App Access
- How can I help a re-hired worker get set back up?
- How do I update worker information (i.e., name, phone number, email address, etc.) on an existing account?
- What is an Essential account?
- How can workers add a workplace to their account?
- Why is my worker receiving an error when signing up?
- What do I do if a worker has more than one account?