Workers residing in Puerto Rico have no major differences in how they sign up for or use Branch compared to other workers on the org roster.

Worker Onboarding

Workers use the same onboarding method to sign up for Branch, with the only difference being that Puerto Rican mailing addresses are accepted during the background check process.

Worker Payouts

There are no additional fees for initiating or receiving Branch payouts to a Digital Wallet account.

Branch Card Transactions

All international transactions using the Branch card incur transaction and ATM out-of-network fees. Branch card networks handle transactions completed in Puerto Rico as international transactions.

• For more information, see our worker Help Center article: Can I use the Branch Card internationally?

Supporting Bank Partner

Accounts belonging to workers residing in Puerto Rico are supported by Evolve Bank & Trust, Member FDIC, only. Lead Bank, Member FDIC, does not support accounts for workers residing in Puerto Rico.

Account Closures & Offboarding

If a worker wishes to close their account, and if the offboarding process warrants sending a check for any remaining positive account balance, a check is mailed to the mailing address on file following the same standards as all other workers. This check is distributed by Evolve Bank & Trust, Member FDIC.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.