If a worker was re-hired to your organization, there are a couple of steps that may be needed to get them set up in the Branch app again depending on the situation.
- If the worker is listed on the worker roster in Pay Admin and shows as "Active", they can continue using their Branch account.
- If the worker is not listed on the worker roster in Pay Admin, they will need to be added back to your organization.
- If the worker's previous Branch account was closed due to inactivity, they will need to sign up again.
- If the worker's card is expired, you may need to issue them a new Instant Card from your organization.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.