To change a worker's ID, follow these steps in Pay Admin. But first, it's important to understand what an EID is.
What is an EID?
EID stands for worker ID. This ID is used to identify every worker in your roster/organization. It is unique to each worker and is usually assigned at the time of employment. Ensuring that each worker’s ID number is unique is crucial to make sure they are paid correctly by the system. Assigning the wrong ID number to a worker can result in errors in processing disbursements.
For bulk EID changes to your organization roster, please reach out to Admin Support or your Account Manager at adminsupport@branchapp.com.
If you’d like to change or update an EID, this can be done in Pay Admin, but you will also need to update it on the Roster file to ensure it doesn’t get overwritten in future payouts.
Steps to Edit the EID
- Under the Organization tab navigate to the Workers table.
- Using the search bar, locate the worker's name on the roster.
- Once located, click on the ellipsis (•••) on the status column.
- Note: Depending on your device screen size, you may need to scroll to the right to see the ellipsis.
- Click Change ID.
Important to Note:
- The ID must be updated on the roster record.
- If the ID is not updated on the roster record the worker will be unenrolled from your organization.
Related Articles:
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.