Workers may appear multiple times in your Branch roster under different entries due to several common scenarios.
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Account Created with Different Contact Information: If a worker creates an account after a roster entry already exists, but with a different phone number or email, they may appear twice in the roster.
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Duplicate Entries with Incorrect Information: Sometimes, duplicate entries can occur due to manual errors where incorrect names or emails were entered into the roster fields.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.