There are a number of reasons why a worker's account can become suspended or closed.
- Workers can request an account closure.
- If an account holder violates Branch's Terms of Service, an account may be terminated at any point.
- Branch accounts that are inactive for 18 months and have a $0 balance will be automatically closed.
Important to Note:
- If a worker's account is closed, they will need to sign up again.
- If a worker's account is closed due to violating Branch's Terms of Service, they will not be eligible to sign up again.
If you need help with a worker's account, you can submit a help request via our Admin Support form. Please be sure to include the worker's full name and the email address and/or phone number on file for their account. We're happy to help!
Worker Resource:
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.