Uploading a roster file in Pay Admin can be done by following these steps:
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Navigate to the 'Workers' tab in Pay Admin, as shown in the screenshot below.
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In the upper-right corner of your screen, above the white panel, click the green ‘Upload Roster’ button.
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A pop-up window will appear, giving you the option to upload a roster file.
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Please note: Only
.csv
files are accepted.
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Your CSM will have configured the required headers for you. You can also ‘View Required Headers’ for a more expansive list of header options.
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To download a preformatted roster template, click ‘Download CSV Template’ at the bottom of the pop-up. You can then edit the template and upload it once complete.
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After selecting your file, click ‘Review’ to check for any issues. Once everything looks good, click ‘Submit’ to upload the file.
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The system typically processes the file within 3-5 minutes. You will see a ‘Completed’ status next to the roster if it uploads successfully. If the file fails, a ‘Failed’ status will appear, indicating an issue with the upload.
If you continue experiencing issues uploading your roster file, please contact Admin Support for assistance.