Depending on who needs help and what they need help with, we've outlined the general paths to follow below.
For Pay Admin Platform or Administrative Requests:
- Direct requests to the Admin Support team.
- Submit written requests via the Admin Support form or email adminsupport@branchapp.com. Written requests are responded to from 9 a.m. to 5 p.m. CST, seven days a week.
- Contact Admin Support by phone at +1 (586) 785-5768, Monday to Friday, 9 a.m. to 5 p.m. CST.
For Worker/End-User Account and App-Related Requests:
- Reach out to the end-user Support team.
- Assistance is available via:
- Branch App Live Chat
- Phone: +1 (956) 625-9896, Monday to Friday, 9 a.m. to 5 p.m. CST.
Important to Note:
- End-user resources are available 24/7 through our end-user FAQ page.