Depending on who needs help and what they need help with, we've outlined the general paths to follow below.
For Pay Admin Platform or Administrative Requests:
- Direct requests to the Admin Support team.
- Submit written requests via email at adminsupport@branchapp.com. Written requests are responded to Monday to Friday, 9 a.m. to 5 p.m. CST.
- Contact Admin Support by phone at +1 (586) 785-5768, Monday to Friday, 9 a.m. to 5 p.m. CST.
For Worker/End-User Account and App-Related Requests:
- Reach out to the End-user Support team.
- Assistance is available via:
- Branch App Live Chat
- Phone: +1 (956) 625-9896, Monday to Friday, 9 a.m. to 5 p.m. CST.
Important to Note:
- End-user resources are available 24/7 through our end-user FAQ page.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.