We're happy to help out if a payout disbursement needs to be reversed!
Note: This article is specific to Branch disbursements. For help with reversing Direct Deposits, please see our related article: How do I reverse a direct deposit?
To reverse a disbursement, you will need to contact Admin Support for assistance. Please include the following information in your request:
- Worker name(s)
- Date of disbursement
- Amount of disbursement
If this request is due to a worker ID mismatch please provide the following:
- Correct worker ID for each worker
- Worker ID for whom the payout was intended for
Once we receive your email, we will pull back funds if funds are available and refund your organization via ACH. Once that refund has been issued you can now issue a new manual disbursement to the correct account and worker ID.
Handling Insufficient Available Funds
Branch will not be held responsible to refund your organization if funds are not available on the worker account(s). If funds are not available in a worker's Branch account, funds should be withheld from future payouts or checks until their balance has been cleared by your organization.
- Reversal requests should be limited to 10 or less reversals. Any requests greater than 10 reversals will need to be withheld from a worker's future payouts and/or paycheck.