Disbursements may fail in Pay Admin for a number of reasons.
This table outlines all payout failure reasons that may occur:
| Status | Reason | Definition | Suggested Action |
| Failed | Unexpected error | An unexpected error occurred. | Retry the payout. If error persists contact Admin Support. |
| Failed | Worker not matched to active user | A user is not associated with the provided worker ID, though the ID is on the roster (worker hasn’t signed up). | Double check worker information to ensure they are enrolled to the correct worker ID. If so, check to make sure the disbursement has the correct worker ID. |
| Failed | Worker not on roster | A worker with the provided worker ID does not exist in our system. | Double check the worker information to ensure they are enrolled to the correct worker ID. If so, check to make sure the disbursement has the correct worker ID. |
| Failed | Unable to complete payment to linked account | Third party rejected the transfer. | |
| Failed | Could not find payment profile | The user associated with the provided ID does not have a valid payment profile connected. | Prompt worker to finish Wallet setup. |
| Failed | Worker's wallet is suspended | The user associated with the provided ID’s wallet is suspended and not payable. | Worker action required. Direct worker to customer support to reactivate Wallet. |
| Failed | Could not find wallet | The user associated with the provided ID does not have a wallet. | Double check that the worker has successfully activated their Wallet. |
| Failed | Worker's wallet is inactive | Worker's wallet is inactive. The user associated with the provided ID’s wallet is suspended and not payable. | Worker action required. Direct worker to customer support to reactivate Wallet. |
| Failed | Disbursement amount exceeds organization limit | The amount you are attempting to pay exceeds the single payout limits. | If payment amount is correct, reach out to Support and/or your Account Manager to adjust the payout limit configuration. |
| Failed | Disbursement amount does not cover the fees to transfer funds | The amount you are attempting to pay does not cover the minimum user-paid fee so they would receive $0. | Let additional funds accumulate before sending payout so that it exceeds minimum user-paid fee. |
|
Failed |
Exceeded Organization daily disbursement limit | Your organization has reached its daily payout limit. | Reach out to Support and/or Account Manager to review daily payout limit. |
|
Failed |
Disbursement is too old to be retried | The disbursement failed too long ago for it to be retried. | A new payout will need to be created to replace the expired one. |
|
Skipped |
Likely match found | Potential duplicate payout detected due to matching metadata, amount, employeeID, or transaction ID. | Review payout to ensure its not a duplicate, update metadata to be unique and resend. |