There are a few different scenarios where a worker may experience a delayed or missing disbursement.

Incorrect Worker ID Matched to the Disbursement File

• If an incorrect worker ID is paired to a roster entry this can result in disbursements failing or being placed in an incorrect worker's account. We recommend checking for any failed disbursements in Pay Admin to ensure that this isn't the case.

Worker Does Not Have an Active Wallet

• If the worker does not yet have their Wallet set up they will not be able to receive payments. Please check the worker roster in Pay Admin to confirm if the status next to their name is showing as green "Active." This indicates that they are enrolled and have a Wallet created.

Disbursement Contains a Duplicate Transaction ID

• Each disbursement needs to have a unique transaction ID. Check the disbursement file that was submitted to confirm that the missing or failed disbursement had a unique transaction ID.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.