Direct deposit reversals must be initiated by the originating depository financial institution.
Next Steps:
- Obtain a Letter of Indemnification (LOI) from the originating institution.
- Ensure the LOI is sent via fax from the originating institution to our bank, Evolve.
- Fax Number: 901-328-5640
- Once the LOI is received, communication will take place between the originating depository financial institution and the receiving depository financial institution (Evolve).
You will receive further updates from the originating institution.