If you're looking to verify if there's a known issue or outage with our Pay Admin platform view the Branch Status Page to verify if there's something we're working to address or if there are other systems currently impacted.

On the Branch Staus Page, you will see the following system status information:

• User Applications: Mobile App status for end-users.
• Client Services: Customer-level application services such as Pay Admin.
• Data Ingestion: Branch ingestion of Customer Data.
• Core Platform Function: ACH processing, Disbursement, User Onboarding, and webhooks.
• Card Network: Card usage.

Important to Note: The Branch Status page provides visibility to any issues with the Branch App, Pay Admin, and other critical services. During service interruptions, you may notice issues involving but not limited to:

• Direct Deposits and/or Disbursements
• App Functionality
• Onboarding
• Webhooks

Subscribe

Get status updates sent directly to you by clicking on the Subscribe to Updates button on this page!

To subscribe to updates via email:

1. Click Subscribe to Updates, and confirm that the email icon is selected.
2. Enter your email address in the provided field. 
3. Click Subscribe via Email, which prompts a confirmation message on the screen and instructions to check your email inbox.
4. Look for a Branch Status email in your Inbox from noreply@statuspage.io.
   • Note: Depending on your email service provider, this email can get filtered to another folder such as Promotions, Spam, or Junk. If you notice this, be sure to mark the email as important/not spam to receive future updates to your Inbox.
5. Click the Confirm subscription button. Doing this opens the Branch status page with a confirmation message that your email is now subscribed.

To subscribe to updates via text:

1. Click Subscribe to Updates, and select the phone icon.
2. Enter your ten-digit phone number (area code + phone number) in the provided field.
   • Note: You do not need to enter any symbols, just numbers.
3. Click Subscribe via Text Message, which prompts a confirmation message on the screen and instructions to check your phone.
4. Look for a text message from the number 78774.
   • Note: Depending on your phone model/carrier, this text may get filtered elsewhere. Be sure to mark the text as not junk/spam to ensure future updates are received.
5. Respond YES to this message to confirm your subscription.
6. A text message confirming your subscription is sent.

On the Branch Status page, click on the + symbol on the left side of the system heading to show a breakdown of specific functions.

Scroll down on this page to view upcoming scheduled maintenance events.

You can also view past events and click on the event heading to see more information.

About 2FA Code Interruptions:

• Twilio is the SMS service we use to verify signup and login instances for our apps. If there is a service interruption for Twilio, end-users may report not receiving a texted PIN when trying to sign up or log in. 
  • Alternatively, end-users can receive a texted PIN in these instances, but entering it into the app does not allow them to proceed.

To visit the Twilio status page, click here. Click on the Subscribe to Updates button in the upper-right corner to receive status updates.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.