Once your cards have been shipped they should arrive within 5-7 days.
You can track the order in Pay Admin:
- Navigate to the Cards tab
- You are now viewing the list of Orders, click the order you'd like to track
- In the right-side panel that pops up, scroll down to see the TRACKING #
- Click the tracking number to open the shipper's website
- If no tracking number appears, your order has yet to ship. Please check back later or contact Admin Support.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.