If a worker with an existing account needs to update their account information, please advise them to reach out directly to our Customer Support team with the options listed below. Once an account is active, any updates made to a worker's information in Pay Admin will reflect only on the worker roster and will not update the account itself.

Reach Out Directly through the Branch App

In the Branch app, direct workers to the Account tab and tap on the Support button in the upper-right corner. This will give workers an opportunity to submit a ticket directly to Customer Support via chat or phone, and also provides a link to the Branch Help Center for helpful resources.

Access Chat Support in the Branch Help Center

The Branch Help Center is a resource for workers to get all the information they need about their Branch account. Workers can click on the chat button in the lower-right corner for help.

Call the Customer Support Team

Workers can be directed to call Customer Support at 866-547-2413 during phone support hours:

• Days: Monday to Friday
• Hours: 8:00 AM - 5:00 PM CST

Important to Note: These updates can be done in Pay Admin on the worker roster but only if a worker has not finished setting up their account yet. 

For worker resources, please see: Updating Account Information

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.