Ensuring your workers have immediate access to their funds is crucial, especially in situations where their cards are lost, stolen, or compromised.
Here is how you can support your workers depending on each scenario:
Lost or stolen card: Advise the worker to visit the Branch app and lock the card immediately, this will prevent any fraudulent activity from happening.
- Direct your worker to this user-facing article for more information on the next steps: What do I do if I lost my card or if it was stolen?
Compromised card: If a worker reports that they have experienced an unauthorized transaction on their card, they must reach out to our Support Team directly to file a dispute. Please note that Admin Support and our Support Team cannot share specific transaction details with anyone except the Account Owner. Employers can support workers in this situation by sharing with them how to file a dispute, which can be found here: Disputes Information.
- Direct your worker to this user-facing article for more information on the next steps: What do I do if I notice an unauthorized or fraudulent charge?
How to Get Your Worker Access to Their Funds:
Issue a new instant card: You can issue a new instant card to your workers for immediate use while they wait for their new card to arrive.
- For activation information regarding Instant Cards, please see: How do I activate my Instant Card?