Branch-Support-Team

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Activity overview

Latest activity by Branch-Support-Team
  • Branch Support Team created an article,

    What is a Paycard account?

    To help make sure that more workers get access to Branch and financial services, Branch has three types of Branch accounts available for an organization’s workforce: Standard, Paycard, and Minor. A...

  • Branch Support Team created an article,

    What should I do with expired or unusable Branch cards?

    If you have any unusable Branch cards on hand, we strongly recommend you follow a proper disposal procedure to ensure you’re protected. Before card disposal, we recommend shredding any unusable car...

  • Branch Support Team created an article,

    How can workers add a workplace to their account?

    If a worker is affiliated with more than one Branch partner organization/employer, they can add additional workplaces to their existing Branch account in the app. This makes it easy to receive all ...

  • Branch Support Team created an article,

    How do I create a worker account for Branch Direct?

    After your initial onboarding with Branch, get started with Branch Direct by uploading a worker roster. Import a roster of workers (via Bulk Upload or file) via the Upload Roster button. Note: Th...

  • Branch Support Team created an article,

    How do I delete an admin?

    In some cases, you may need to revoke permissions for an existing Pay Admin. To do so, you must have Global Pay Admin access. When an administrator is removed they will no longer have access to Pay...

  • Branch Support Team created an article,

    Why am I receiving this failure notification email?

    Email notifications are sent when a file sent to Branch fails to process. The table below outlines the best action to take for each error type that may occur:   Error Suggested Action Unsu...

  • Branch Support Team created an article,

    How do I block someone from EWA (taking an advance)?

    You can block a worker from taking advances in Pay Admin without removing them from your organization. Under the Organization tab navigate to the Workers table. Using the search bar, locate the wo...

  • Branch Support Team created an article,

    Who do I contact for help?

    Depending on who needs help and what they need help with, we've outlined the general paths to follow below: Requests related to the Pay Admin platform and/or administrative requests should be dir...

  • Branch Support Team created an article,

    Why am I receiving an error creating an account for a worker?

    When creating an account for a worker, the process may fail for a variety of reasons. The tables below outline the best practices for navigating the various statuses and failure reasons.   Create A...

  • Branch Support Team created an article,

    How do I assign permissions in Pay Admin?

    Your organization may now assign different permissions based on customized roles in Pay Admin. These roles and permissions can limit the availability of certain features. The instructions vary depe...