Branch-Support-Team

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Activity overview

Latest activity by Branch-Support-Team
  • Branch Support Team created an article,

    What forms of ID are accepted for verification?

    For a worker to use the Branch platform, they must go through an identity verification process. This multi-step process may request additional information and a form of government-issued identifica...

  • Branch Support Team created an article,

    How can I support workers with lost, stolen, or compromised cards?

    Ensuring your workers have immediate access to their funds is crucial, especially in situations where their cards are lost, stolen, or compromised. Here is how you can support your workers ...

  • Branch Support Team created an article,

    How do I log into Pay Admin?

    Log in to Pay Admin to manage your organization by using one of the sets of instructions below!   Logging in with a Phone Number Navigate to Pay Admin. Enter your phone number to receive a one-tim...

  • Branch Support Team created an article,

    Standard Onboarding

    With this signup process, workers sign up for Branch by either manually selecting the correct work location for their Branch account within the Branch app, or scanning an Instant Card, which auto-s...

  • Branch Support Team created an article,

    Single Sign-On (SSO)

    Using Single Sign-On (SSO) means that workers register for Branch by using the same login credentials they use for their workplace login portal. Ensure all eligible workers are on the roster In or...

  • Branch Support Team created an article,

    Branch Hosted Login

    This type of signup process is used when the organization provides a username and password on the Roster file sent to Branch. Then, Branch surfaces a login page on sign-up for workers of this organ...

  • Branch Support Team created an article,

    Pay Admin Create Accounts

    This signup process is used when the organization initiates the signup process for the worker, who then completes it by verifying the last four digits of their social security number. Creating Acco...

  • Branch Support Team created an article,

    What is a Paycard account?

    To help make sure that more workers get access to Branch and financial services, Branch has three types of Branch accounts available for an organization’s workforce: Standard, Paycard, and Minor. A...

  • Branch Support Team created an article,

    What should I do with expired or unusable Branch cards?

    If you have any unusable Branch cards on hand, we strongly recommend you follow a proper disposal procedure to ensure you’re protected. Before card disposal, we recommend shredding any unusable car...

  • Branch Support Team created an article,

    How can workers add a workplace to their account?

    If a worker is affiliated with more than one Branch partner organization/employer, they can add additional workplaces to their existing Branch account in the app. This makes it easy to receive all ...