Admin Support

Location Expansion Request

Use this form to let us know you're adding a new location within your current Branch setup. Fields marked with a red asterisk are required.

Looking to contact support?

The general contact form is no longer available. To reach Branch Admin Support, please use one of the following channels:

In the Portal: Log into PayAdmin and select the Chat Support icon in the top-right navigation bar for instant assistance. (Recommended)
Via Email: If you do not have portal access, please send your request directly to adminsupport@branchapp.com.

Use this form to let us know you're adding a new location within your current Branch setup. Submitting here ensures our team has everything needed to get your new location set up without delay. Please note that location expansion requests typically take up to one business week to complete.

Not what you're looking for? If you're transferring a location to a new owner, moving a location between organizations, closing a location, or updating your organization's name, please contact Admin Support directly.

Subject *

Description *

Requester Name *

Requester Email *

Use Case *

Cards Needed? *

Card Quantity

Card Shipping Address

Separate Bank Account?

Docusign Recipient Name *

Docusign Recipient Email *

Current EIN *

Org ID

New Location Name(s) *

Go-Live Date *

Estimated Employee Count *

Location Address(es)

Different EIN for New Location? *

Legal Business Name *

New Location EIN *

DBA (Doing Business As)

Business Phone *

Business Email *

Expected Max Daily Disbursement Amount *

Marketing One-Pager Needed? *

Roster Assistance Needed? *

New Admin Access Needed? *

Any additional context regarding your organizational structure that would help our team expedite the processing of this request? *

Attachments

Optional. Accepted files: PDF, Word, Excel, PNG, or JPEG. Max 20MB per file.

After submitting, you'll receive a confirmation email. You'll need to click the link in that email to complete your request.