What does it mean if a worker is not on a roster?

Workers may be absent from your Branch roster for various reasons, including account creation issues and data conflicts.

Reasons for Missing Workers:

1. No Account Created (If using the "Create Accounts" onboarding method):

   • If a worker doesn’t have an account created in Branch, they will not appear in your roster.
   • For more information on creating accounts, please visit the Pay Admin Create Accounts article.

2. Existing Account Under Different Name:

   • Sometimes, a worker may already have an account under a different name or email address, causing them to be missing from the expected roster.
   • Contact Support for assistance.

3. Missing from Imported Roster File:

   • If a worker is missing because they were not included in the roster file imported to Branch, we recommend contacting your Admin for assistance.

   • If a worker is added to the roster file but continues to be missing afterward, it may indicate a conflict with another worker’s EID (Employee Identification Number).

     • Resolution Steps: Ensure that each worker has a unique EID assigned to them in the roster file.